Internship Experience: Bank of China

Peiying Huang

CAS’20 | Economics

Corporate Banking Intern

Tell us about your work experience. What were your responsibilities?

I was a corporate banking intern over the summer. My responsibilities involved auditing financial services clients, assisting clients with online banking, and facilitating a event targeted at about 100 employees of a local company.

How did you get the position? What resources at BU or elsewhere did you use?

I learned about this position from a family friend and I did the application.

What is one challenge that you encountered during your summer experience and how did you manage it?

One thing that I found was challenging was communicating with clients at the bank. Since the bank was receiving many clients and handling many services throughout the day, many clients had to wait for a long time and often got grumpy. When I was helping clients with online banking who were not in pleasant moods, I tried to be considerate of their circumstances and get things done as quickly and accurately as possible. I realized that clients would be much happier and more cooperative if they were treated with efficiency.

 What was the best thing about the experience? What was the worst?

The best part was the working environment at the bank. My supervisors are very caring and willing to teach me. The worst would be the long working hours – from 8:30am to 6pm.

What was the most memorable moment of your experience?

My experience of facilitating a credit card promotion event was quite memorable. It was a special event for a local company and about 100 employees of the company came to the event on two different days. My responsibilities for the event included explaining features of our bank’s credit cards and directing the guests to different sections of the event. From my supervisors, I was able to learn how to market and articulate the bank’s services in a clear and appealing way to the clients.

 What advice would you give to another student about making the most of an internship or job experience?

I’d say being proactive to ask for and finish tasks would be important in an internship. Take the opportunity to showcase what skills you are capable of and you will learn along the way. Asking questions is always the best way to learn and improve your performance.

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